Hello everyone!
My name is Ally and I am an IT Technician at Jamie's. I have decided to provide you guys with a insight into what happens during an average day at Jamie's. Right now we are in the process of rearranging our Workshop, which is proving to be a challenging process. By carrying this move as a team we hope to improve the efficiency of the workshop. Refurbishing computers on a mass scale can be a very time consuming process and as a team we found previously the layout of the workshop wasn't making the most of the potential available to us. We are currently about five days into the makeover. At first it was a bit daunting because moving furniture left the place looking like a war zone, but now as things have started to come together we can already see improvements both in team morale and efficiency of the place.
The challenge of the workshop move for myself, was having to fulfil other job commitments at the same time. At Jamie's I am the first point of contact for customer repairs and we are quite busy at the moment, which means I have had a lot of computers to repair, which involves sticking to tight deadlines to provide good customer support.
It has been a very positive experience working alongside our clients and Skills for Jobs candidates. I have been impressed with the amount of enthusiasm and hard work the guys have shown over these last few days. It is always a rewarding experience to see somebody who is initially lacking confidence and work experience, working within the team and enjoying themselves in the process. The workshop is beginning to look pretty darn good, and the infrastructure has improved, even if I must say so myself!
Once completed, I will be looking after volunteers on a day-to-day basis and helping them improve their IT and work skills by mentoring and instructing them through activities such as building computers, repairing computers and installing operating systems.
The future presents many challenges for Jamie's, but with the current enthusiasm and drive being shown, it should be a rather rewarding time for everyone here and I am happy to be a part of it.
